Small Team, Big Impact

Chart Your Career with the ABPMR

Here at the ABPMR, we are extremely proud of the work we do. We have a small team of professionals in Rochester, Minnesota, working to provide the best service, products, and support to our diplomates in the interest of the board’s mission to the public.

Open Positions

The American Board of Physical Medicine and Rehabilitation is an Equal Opportunity Employer. All qualified applicants will receive consideration. To apply for a position please send a cover letter, resume, and completed employment application to hr@abpmr.org.

Maintenance of Certification (MOC) Staff Assistant

The American Board of Physical Medicine and Rehabilitation, a national certification board for physicians, is looking for a self-motivated and resourceful professional for the full-time position of Staff Assistant.

Responds to written and oral inquiries from constituents (e.g., residents, applicants, diplomates, training program personnel, credentialing organizations, and the public); correctly applies and explains ABPMR policies in written and oral responses to constituents. Takes a proactive approach to ensure the best customer service for all ABPMR constituents.

Responsibilities:

  • Provide support for ABPMR website users via phone or email
  • Participate in application processing for certification exams
  • Record physician activities in database
  • Provide support for daily operations of the office

Requirements:

High School diploma plus minimum five years of experience in a professional office environment. Post-secondary education may be considered in lieu of experience.

  • Excellent oral and written communication skills
  • Excellent organizational skills, initiative, and attention to detail
  • Previous experience with MS Office (including Access)
  • Ability to sit for extended periods of time
  • Ability to lift up to 10 pounds on occasion
  • Background in customer service is highly desired

General:

  • Updates database records as needed
  • Identifies system and database issues and communicates ideas for improvement
  • Prepares and maintains policies and procedures
  • Travels to support ABPMR operations as needed
  • Participates in the Part II (oral) Examination process
  • Other duties as assigned

Verbal and Written Inquiries from Constituents:

  • Answers a wide variety of oral and written inquiries from constituents
  • Applies ABPMR policies to specific inquiries
  • Explains ABPMR policies to constituents clearly, concisely, and correctly
  • Researches background and other data necessary to evaluate and respond to specific inquiries (e.g., training requirements, requalification policy, etc.)
  • Escalates calls to the next tier of support as needed
  • Documents results of each constituent contact (telephone call, email, etc.)
  • Provides assistance, information, and direction to constituents who are using ABPMR online systems (e.g., logon assistance, application submission and resident training reporting)
  • Reports recurring constituent concerns/trends or other issues to the rest of the team

Examination Application Processing:

  • Serves as a primary point of contact for general questions about the examination requirements, required documentation, and the application process
  • Processes examination applications and fees through the ABPMR online system
  • Works with other teams as appropriate to schedule and send accurate application notices, reminders, and scheduling notices

Maintenance of Certification:

  • Organizes and distributes frequent communication to constituents
  • Tracks constituent program participation and produces reports as needed